Questions?
Check out our frequently asked questions.

Telehealth utilizes technologies to provide remote health services such as medical consultations, patient monitoring, health education, medication prescription, and therapies. This avoids the need for traveling to clinics or hospitals. Telemedicine is a part of Telehealth, focusing on online medical services, including diagnosis, treatment, and follow-up without in-person encounters. Both aim to facilitate access to healthcare, especially in remote areas, with qualified professionals.

You need to present an identification document (RG, CPF, or CNH) and a recent "selfie-type" photo. In the case of dependents, the responsible party must attach their documents to those of the dependents. These documents are sufficient to generate a draft contract.

The primary holder can add spouses, children, and parents, without limitation, as long as they are first-degree relatives.

Yes, there is no age limit.

We accept Brazilian credit and debit cards, bank slips from Brazilian banks, and payments via Pix. It is also possible to pay with an American credit card, subject to payment of the fees charged by the card.

We accept payments in US dollars and Brazilian reais.

You can have consultations with the general practitioner whenever you need it with our 24-hour service. For consultations with specialists, the system will present the options for date and time scheduling, so you can choose the option that best suits your needs.

Yes, doctors can issue digital prescriptions for non-controlled, controlled, and controlled with retention medications. For controlled medications, the patient must inform the pharmacy where they wish to purchase the medication, and Viva Care Central will transcribe the prescription into the standard U.S. format. There is an additional cost for transcriptions, and the amount can be obtained through our WhatsApp: +1 (689) 309-2977. For non-controlled medications, the patient can choose their preferred pharmacy. For controlled medications with retention, the patient must inform the pharmacy where they wish to purchase the medication to be included in the prescription transcription.

Yes, similar to digital prescriptions. For exam requests, two copies will be issued: one sent to the patient and the other to Viva Care Central for transcription. There is an additional cost for transcriptions, and the amount can be obtained through our WhatsApp: +1 (689) 309-2977. After the request is transcribed into the American standard, the patient can choose their preferred laboratory to conduct the exam.

You can use a computer or smartphone. Having a good internet connection, quality audio and video, as well as a private and quiet location, are important.

Sim, você pode cancelar o seu plano quando quiser. Para isso, basta seguir os passos dos Termos de Serviço.